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Resolve™ Software fundamentally transforms the way businesses operate. Social IT Process Automation is the powerful combination of Resolve™ Runbook Automation (RBA) and Collaborative Operations Management (COM) to deliver unprecedented levels of automation across Network Operation Centers, Customer Care Centers and Provisioning. The technology delivers a Human-Centric operational platform comprised of the following foundational elements:

  • Social & Collaboration
  • Automation
  • Analytics

Resolve™ will be showcased at a number of events in order to demonstrate how Resolve™ can help existing Tivoli customers drive efficiency through increased collaboration and automation. Events include:L
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• generationE Technologies Drives New Levels of Intelligence into Event and Incident Management with Social IT Process Automation. Learn more >

• generationE Pioneers Social IT Process Automation and Collaborative Operations Management. Learn more >

• Frost & Sullivan recognizes Resolve™ RBA with 2010 Customer Value Enhancement Award.
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• Gartner – IT Process Automation: RBA Tools Mature to Broader Use – 1 July 2011.
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• generationE Technologies Frost and Sullivan’s ‘Stratecast OSS BSS Rat Pack , Ten to Watch Companies 2011. 
Learn More >

 

Resolve™ ITPA 3.2 is Here.
Key Features Include:

  

· Interactive Workflow Designer - Create custom forms, database tables, flexible workflows (with drag and drop features), and user interfaces without any programming knowledge.

· Enhanced Business Process Workflow - Model entire end-to-end IT and Business Processes that typically require human interaction as part of the process. Automation procedures within Resolve can now be initiated or halted in response to an event, email or manager approval.

· Process Analytics - The integrated Resolve Process Analytics application provides all the reports and Executive dashboard features you need to make tactical and strategic decisions, fast.

  
 
 
   
 
 
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