Accelerating IT Incident Resolution

From process guidance and diagnostics, to automations and analytics, Resolve helps organizations around the world improve their incident handling with a centralized solution

Better. Faster. Smarter.

There’s a more intelligent way to resolve incidents

Promises are nice, results are better

6min vs.4sec

Time Cut for Incident Diagnostics

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$1.3M

IT Operation Costs Saved Monthly

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30%

Support Staff Productivity Increased

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6,500

Customer Calls Eliminated Monthly

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How Resolve Accelerates Incident Resolution

Incident Ecosystem

Resolve Ecosystem

"Resolve enables the front line CSRs to not just be ‘first call responders,’ it actually makes them the first call to resolution."

— Andre Foster, CIO, Columbus Communications

The Resolve Platform

Process Guidance

Process Guidance

Guided incident resolution through instructions, decision trees and automations

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Insight & Analytics

Business reporting and analytics for proactive management

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Resolution Process Improvement

Continuously capture and improve incident resolution knowledge

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Incident Collaboration

Connect L1, L2, L3 and Subject Matter Experts

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Resolution Automation

Automate simple or complex tasks for incident resolution

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Validation & Diagnostics

Automatically check validity of incident and initial problem diagnostics

Accelerated Incident Resolution

Accelerated Incident Resolution Workflow

Resolve Systems, Incident Resolution Software, Incident Resolution, Incident Resolution Automation